Computer Frustration

If it isn’t one thing it’s another. This weekend I was unable to get on my computer due to the bad storms that moved through my area. Then, to top it all off, my computer ended up in the shop yesterday. It took a few hours for them to fix it. Turns out my video graphics card went out, so I had to have a new one put in.

When I returned home with the computer, I got it all hooked back up, and then sat down to get caught up on the writing I missed out on over the weekend. But to add to my trouble, I could not do this. I had trouble getting it to connect to the Internet. So I called up Computer Zone, and they told me it may have something to do with the new video card he just put in, so if I bring it back in the following day (it was a few minutes to closing time when I called), he would have a look at it. By this time I wasn’t a happy camper. I had just forked out $80 to have the thing fixed, brought it home and it still didn’t work! Not only did it not work, but some of my programs wouldn’t open either. I asked the gentleman on the phone if he could make a house call to get it running right (since I live 15 miles out of town and have spent over $1000 with the company in the past). He told me to call back in the morning and speak with his “boss man.” He said the “boss man” schedules the house calls and etc.

I spent another night not getting any writing done, and first thing in the morning I called the “boss man” and spoke with him. I explained what the gentleman had told me the previous day, and asked if he could do a house call. Needless to say, he said they don’t do house calls out of town, and that they didn’t have enough people in the shop, so if they did do a house call, they would have to shut down the whole shop (three people work in there). I figured, okay, I guess I can bring the computer back in to let them look at it. After all, I had to have it fixed so I could begin working again, and who better to know it than the ones who built it (I bought the computer from them; it was custom built). But what really upset me was the “boss man” tried his best to pin the problems on me. Basically, he said it was my fault it wasn’t working right. [superemotions file=”icon_evil.gif” title=”Evil”] I proceeded to tell him it worked just fine when it left my house.

To sum up this long story, I did take the computer back, and the gentleman I spoke with on the phone the day before fixed it. Furthermore, he apologized and admitted it was his fault and not mine.  Apparently, he assumed I didn’t want my Norton Virus Protection Software and disabled it, and he said when you do this, it will sometimes do just what it did. I did tell him I wanted Norton back into my system because this was my preference, and he placed it back into the system, and when I got home with my computer, it finally worked.

I guess all of this mess could have been avoided if they had left my program alone and not assumed I didn’t want it. If I didn’t want it, why would I have it there in the first place? Oh well, I’m just venting here I guess, because I’m still not too happy with the place. One reason, because this is not the first time this has happened. Every time I take my computer there to be fixed, when I get it home, something usually ends up not working right. I doubt that I return to Computer Zone in the future; it would be one thing if this was the first time (I believe in second chances), but it is not the first time. The one gentleman treated my kindly, but the so called “boss man” was not too kind over the phone and didn’t have a whole lot to say to me when I came in. I guess I’m going to have to call around in my area to find another computer repair service that provides better customer service. My Mom referred me to one that did her well, and he even made a house call to help her fix the problem he had caused, and this was only her first time using his service. If you know of any GOOD computer repair services in the Harrisburg, Illinois area, please, let me know. Keep in mind, I will need someone who can get my computer back to me within 24 to 48 hours if at all possible, and the reason is because I make a living from this computer. Or, if they can’t get it back to me within that length of time, a loaner would be great.

Thanks for letting me vent. I guess I’ll go now, as I have lots of work to catch up on.


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